36 ani
Feminin
Chișinău
17 000 MDL
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".
Despre mine
- Excellent interpersonal skills, ability to work well with others in both supervisory or support staff roles under pressure
- Good communication
- Innovative, quick learner, ability to adapt to new challenges
- Ability to work independently or as part of a team
- I'm self-motivated, reliable, good-mannered, mind and heart opened, flexible, adaptable, friendly and good speaker
- I am looking for an opportunity of being a member of an organization, with strong practices and policies, which will allow me to build up a right brand promise or customer service standards, which treats customers, employees and stakeholders equally, motivate my-self of being an engaged employee with a right attitude towards my position, for bringing back to the company more loyal customers.
- CEO Personal Assistant
-VIP personal assistance
-Management trainings
- Performance appraisal trainings
- Oracle/POS trainings
- Human Resource and PR
- Logistics and Merchandising
- Supervising and Leading
- Aviation, In Flight service and Security
- Standard Operating Procedures In Flight
- Fashion terminology trainings
- History of fashion
-Fashion designers and Houses
-Textile and leather knowledge
- Luxury Goods knowledge
- Art of selling trainings
- Gemological Institute of America, Diamond Grading
- System, Jewellery accredited professional
Experiența profesională
Mai 2013 - Prezent
11 ani 8 luni
Cabin Supervisor, Business Class Cabin Crew
Emirates Airlines
UAE, Dubai
-responsible for proving the highest level of service to customers in First and Business Class cabin
- ensure standards of safety, emergency and security practices are provided in line with corporate and civil aviation rules and regulations
- Briefing and documentation check out of the operating crew
-thoroughly prepare for each flight, updating with the latest onboard update and communications to ensure safety and service delivery are consistent and delivered to my operating team
- Special Flight instructions or procedures update
- supervising the team and the cabin
- Direct interaction with Flight Dispatchers, Flight Catering and On Ground Team, On Ground Medical team
- in flight and post flight reports, Voyage Reports, Medical Reports, Incident Reports, Customers Complaints and Crew In Flight Performance
-personally introduce self to each Business Class customer, onboard service and products
-pay special attention to High Value customers and those with special needs
-provide information and of known delays, diversions or disruptions
-act as a brand ambassador by displaying immaculate image and uniform standards
-contribute as an active and supportive team member
-take direction from the Purser, support decisions and act in accordance with the chain of command
- actively promote Duty Free, ensure sales comply with company policies and regulations
Aprilie 2012 - Mai 2013
1 an 1 lună
Merchandising and Logistics
Mouawad Group L.L.C., UAE, Dubai
UAE., Dubai
-Gemological Institute of America accredited courses, precious stones and metals knowledge
- placing manufacturing orders, shipments, delivery, stock keeping and supply
- launching of new collections
- Watches, types of movements and types of display knowledge
- VIP customers assistance
-Sotheby’s and Christie’s Auctions, New York
- Logistics, watches, movements, straps manufacturing, Swiss Factory
-daily opening and store closing procedures
-daily briefing, responsible for following the company’s policies and procedures within the team
- visual merchandising and display, being trained by brand’s international visual merchandiser
Ianuarie 2011 - Aprilie 2012
1 an 4 luni
Lead Hostess
Jawad Group L.L.C., Jamies Italian
UAE, Dubai
- Meeting, Greeting, assistance
-react responsively to and exceeds customer requirements in a friendly and approachable style
- Bookings and Reception
-responsible for keeping the bar stocked with supplies
- daily briefing, responsible for following the company’s procedures and policies within the team
-reporting to floor manager daily
-cashiering duties
Aprilie 2009 - Noiembrie 2011
2 ani 8 luni
Senior Sales Consultant
Calvin Klein, Cleveland Mall, Ohio, USA
Cleveland
-sales associate, frequenting special trainings for customer service improvement
-monthly/yearly targets
-visual displays
-daily stock counts
-store opening/closing procedure
-seasonal presentation, trainings for the new collections
- trends, collections knowledge
- textiles, leather knowledge
Limbi
Română Fluent
Rusă Fluent
Engleză Fluent
Studii: Superioare
Absolvit în: 2010
Academy of Economic Studies of Moldova
Facultatea: World Economy, International Economical Relations and International Trades
Specialitatea: Economist
Absolvit în: 2007
University of Moldova
Facultatea: Philology
Specialitatea: Baccalaureate, Philologist
Cursuri, training-uri
Absolvit în: 2020
Standard Operating Procedures and Emergency
Organizator: Emirates Airlines
Absolvit în: 2013
Gemological Institute of America accredited courses, precious stones and metals
Organizator: Mouawad Group L.L.C
Fashion Houses, Terminology, Art of Selling Technic, Luxury Goods and Brands, Trends, POS and Appraisal
Organizator: Calvin Klein, USA
Preferințe pentru job
Programul de muncă
Full-time
Permis de conducere
Categoria: A
Cu automobil personal
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".