Customer Support Specialist

Welcome to Dyninno, a San Francisco-based group of companies that has been providing top-notch products and services in finance, travel, and entertainment across 50 markets since 2004. In 2024, Dyninno proudly celebrates its 20th anniversary.
Our passion for excellence has taken us far and wide, and we now have a team of over 5,400 professionals working from offices in the USA, UK, Colombia, Latvia, Moldova, Romania, Turkey, Uzbekistan, Egypt, and the Philippines.
Trevolution Group is the travel arm of Dyninno, providing data processing of airline travel information and travel services to individual and corporate clients.   
 
We manage a variety of brands, including ASAP Tickets, International Travel Network (ITN), Innovative Travel Solutions (ITS), and several online services. Specializing in “visiting friends and relatives” travel, we always strive to make sure our clients get the most out of every trip.  
We take pride in our achievements; with over 730,000 air tickets and package holidays sold each year, Trevolution Group is now the fifth-largest consolidator in the USA.  
 
But it's not just about the numbers; it's about the passionate, multicultural team that drives us forward. And that's where you come in.
Are you up for the next challenge? Visit dyninno.com to learn more about our opportunities, and let's create unforgettable travel experiences together!
We offer:

Motivating income and performance bonuses (base salary $575 + bonus part).
Work schedule 5/2, from 5pm – 2am.
Official employment and social benefits.
International and multicultural experience.
Engagement with an international group of companies with strong values and inclusive corporate culture.
Participation in global projects for interested professionals.
Career growth and development opportunities.
Modern office with all facilities and relaxation areas, located in the heart of Botanica district, Chisinau.

Responsibilities:

To work on the first line of the customer support;
To distribute the requests to the other customer support departments.
To help the customers with exchanges and refunds.
To provide customers with extra information about the trip.
To provide high-level support to both Sales Agents and customers by delivering all necessary information:
To ensure customer satisfaction through efficient resolution of inquiries across multiple channels such as phone, email, and chat

Requirements:

Intermediate level of English (B2-C1).
Business etiquette and writing knowledge.
Handling e-mail communication, phone calls, and online platforms.
Interacting with other departments.
Availability to work full-time from the office.

Follow us:
Facebook: https://www.facebook.com/DyninnoMoldova
Linkedin: https://ru.linkedin.com/company/dyninno-group
Instagram: https://www.instagram.com/dyninno_moldova
E-mail:
careers.md@dyninno.md
0610 86 830