“CARE REMOVALS AND STORAGE” LTD – UK residential moving company with sales office in Chisinau, Moldova
(Chisinau), Sales Department Agent, Sales(phone),

Sales Department Agent:
-sold moving jobs for ~2500 GBP
-processed 200+ leads
-managed CRM

Sales Department Management:
- HR: headhunting, interviews, hiring, work schedule etc. 45-55 interviews total, hired 8, fired 2
- Organizational: new documentation (sales, instructions, scripts, learning etc), new subdepartment – fully organized(3-5 workers, depending on shift)
- Sales: lead distribution, updates/tasks/reviews/announcements. Coordination with Dispatch department
- Sales performance: improved sales by ordered and structured process, training plan/process for newbies; improved analytics by CRM training(how to collect and input sales/logistics data), other minor but very impactful technical improvements(see business development), managed Sales Rep. performance reviews by KPI(figures, jobs, net worth, claims, bad reviews and subjective factors – voice calls, English level, sales techniques, etc.)
- created new subdepartment (hired people to manage YELP.com business platform, to do more automated work of lead aggregation and first response)
- Daily coordinated Department Management with business Administrator and sometimes with business Owner

Business development:
- Proposed and managed idea of YELP.com automation (lead aggregation, categorization, count, integration into CRM, automated response to job requests from clients to avoid losing leads due to human error and reaction time): hired software engineering contractor, put up task, managed progress, negotiated budget, got functional prototype and proof of concept.
- Fixed and Improved(myself and hired help): networking issues - equipment, wired network setup, 2nd Internet Service Provider for reliability; software issues – MANY CRM improvements, call management software.
- Reorganized and reinvented Sales Department documentation from Organizational charts to call scripts, to sales instructions and educational material.
- Daily coordinated development with business Administrator and weekly with business Owner

Sales and Quality Assurance:
- Operated as Sales Representatives, leads, calls, moving jobs, communications via emails/text/CRM
- Handled damage claims, client dissatisfaction, delays
- Helped with negotiating refunds and mitigating claims
- Daily coordinated my personal sales progress and performance with best Sales Reps. and Administrator

- IT management of Telecommunications VAS(Value Added Services)
- Communications management between Clients and Unifun departments
- Managing multiple(up to 5) ongoing projects, each with different development dynamic, located in different countries and regions(CIS countries, Africa, Asia)
- Documentation management (Technical, Sales presentations, Product description)
- Regular thorough reporting

- IT-hardware and software sales/pre-sales
- Finding and acquiring new clients, working with CRM
- Participation in IT tenders/bidding, commercial proposals, price negotiations
- Fortinet products and services, NSE 1,2,3 certification
Fortinet NSE Certification - Network Security Associate (level 1-3), Network Security Professional (Level4) – not complete/without exams

- IT-hardware and software sales/pre-sales
- Participation in IT tenders/bidding, commercial proposals, price negotiations, tender disputes
- Tender monitoring – for government and non-government organizations (ex. Council of Europe (CoE), UN Projects (UNDP, UNFPA, UNWomen), International Organization for Migration(IOM), State Embassies, etc.)
- Account management for different vendors, primarily HP Inc., HP Enterprise
- Pre-sale configuration of Desktops, AiO, Laptops, Servers, network equipment, NAS solutions
Certification at the moment:
-HPI Sales Certified - Business Personal Systems Hardware 2019 (HP2-H88 Exam)
-HPI Sales Certified - Workstations 2019 (HP2-H91 Exam)
-HPE Sales Certified - Introduction to Selling Products, Solutions and Services 2019 (HPE2-E71 Exam

IT, Networks, System administrator
-System administration: Desktops, Severs, file DB with restricted access/
Accounting / GPS-Tracking, all based on Windows XP/7/9/8/10/Server 2008-
2016
-Administration/maintenance of MS SQL Server 2008 DB working in conjuncture with “1C8 Enterprise” accounting and management platform -Remote and on-site tech support. -Organization of secure data backup and restore processes -Procurement of equipment, software licensing
-Working documentation kept in compliance with ISO 9001 standard
-Education of staff to work with IT-infrastructure