36 лет
Женщина
Chișinău
17 000 MDL
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Обо мне
- Excellent interpersonal skills, ability to work well with others in both supervisory or support staff roles under pressure
- Good communication
- Innovative, quick learner, ability to adapt to new challenges
- Ability to work independently or as part of a team
- I'm self-motivated, reliable, good-mannered, mind and heart opened, flexible, adaptable, friendly and good speaker
- I am looking for an opportunity of being a member of an organization, with strong practices and policies, which will allow me to build up a right brand promise or customer service standards, which treats customers, employees and stakeholders equally, motivate my-self of being an engaged employee with a right attitude towards my position, for bringing back to the company more loyal customers.
- CEO Personal Assistant
-VIP personal assistance
-Management trainings
- Performance appraisal trainings
- Oracle/POS trainings
- Human Resource and PR
- Logistics and Merchandising
- Supervising and Leading
- Aviation, In Flight service and Security
- Standard Operating Procedures In Flight
- Fashion terminology trainings
- History of fashion
-Fashion designers and Houses
-Textile and leather knowledge
- Luxury Goods knowledge
- Art of selling trainings
- Gemological Institute of America, Diamond Grading
- System, Jewellery accredited professional
Опыт работы
Май 2013 - Настоящее время
11 лет 8 месяцев
Cabin Supervisor, Business Class Cabin Crew
Emirates Airlines
UAE, Dubai
-responsible for proving the highest level of service to customers in First and Business Class cabin
- ensure standards of safety, emergency and security practices are provided in line with corporate and civil aviation rules and regulations
- Briefing and documentation check out of the operating crew
-thoroughly prepare for each flight, updating with the latest onboard update and communications to ensure safety and service delivery are consistent and delivered to my operating team
- Special Flight instructions or procedures update
- supervising the team and the cabin
- Direct interaction with Flight Dispatchers, Flight Catering and On Ground Team, On Ground Medical team
- in flight and post flight reports, Voyage Reports, Medical Reports, Incident Reports, Customers Complaints and Crew In Flight Performance
-personally introduce self to each Business Class customer, onboard service and products
-pay special attention to High Value customers and those with special needs
-provide information and of known delays, diversions or disruptions
-act as a brand ambassador by displaying immaculate image and uniform standards
-contribute as an active and supportive team member
-take direction from the Purser, support decisions and act in accordance with the chain of command
- actively promote Duty Free, ensure sales comply with company policies and regulations
Апрель 2012 - Май 2013
1 год 1 месяц
Merchandising and Logistics
Mouawad Group L.L.C., UAE, Dubai
UAE., Dubai
-Gemological Institute of America accredited courses, precious stones and metals knowledge
- placing manufacturing orders, shipments, delivery, stock keeping and supply
- launching of new collections
- Watches, types of movements and types of display knowledge
- VIP customers assistance
-Sotheby’s and Christie’s Auctions, New York
- Logistics, watches, movements, straps manufacturing, Swiss Factory
-daily opening and store closing procedures
-daily briefing, responsible for following the company’s policies and procedures within the team
- visual merchandising and display, being trained by brand’s international visual merchandiser
Январь 2011 - Апрель 2012
1 год 4 месяца
Lead Hostess
Jawad Group L.L.C., Jamies Italian
UAE, Dubai
- Meeting, Greeting, assistance
-react responsively to and exceeds customer requirements in a friendly and approachable style
- Bookings and Reception
-responsible for keeping the bar stocked with supplies
- daily briefing, responsible for following the company’s procedures and policies within the team
-reporting to floor manager daily
-cashiering duties
Апрель 2009 - Ноябрь 2011
2 года 8 месяцев
Senior Sales Consultant
Calvin Klein, Cleveland Mall, Ohio, USA
Cleveland
-sales associate, frequenting special trainings for customer service improvement
-monthly/yearly targets
-visual displays
-daily stock counts
-store opening/closing procedure
-seasonal presentation, trainings for the new collections
- trends, collections knowledge
- textiles, leather knowledge
Языки
Румынский Свободно владею
Русский Свободно владею
Английский Свободно владею
Образование: Высшее
Год окончания: 2010
Academy of Economic Studies of Moldova
Факультет: World Economy, International Economical Relations and International Trades
Специальность: Economist
Год окончания: 2007
University of Moldova
Факультет: Philology
Специальность: Baccalaureate, Philologist
Курсы, тренинги
Год окончания: 2020
Standard Operating Procedures and Emergency
Организатор: Emirates Airlines
Год окончания: 2013
Gemological Institute of America accredited courses, precious stones and metals
Организатор: Mouawad Group L.L.C
Fashion Houses, Terminology, Art of Selling Technic, Luxury Goods and Brands, Trends, POS and Appraisal
Организатор: Calvin Klein, USA
Пожелания к работе
График работы
Full-time
Водительское удостоверение
Категория: A
С личным авто
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