21 год
Мужчина
Anenii Noi
20 000 MDL
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ТОП Навыки
Опыт работы
Декабрь 2023 - Настоящее время
12 месяцев
Stefanini provides outsourcing services, allowing businesses to delegate their IT operations to Stefanini's expert teams.
As a Support Engineer I provided Tier 1 support to Stefanini customers, ensuring that all their problems are solved as soon as possible.
Core responsibility #1. First-line Support - Responding to incoming inquiries via various channels such as phone, email, or chat, and providing initial troubleshooting assistance.
Core responsibility #2. Ticket Management - Logging and documenting support requests using a ticketing system such as ServiceNow, Salesforce and Jira.
Core responsibility #3. Escalation Management - Identifying issues that require escalation to higher-level support teams or specialized technicians.
Сентябрь 2023 - Декабрь 2023
3 месяца
ProOptimus S.R.L deals with providing customer support for those who are facing software or hardware difficulties.
Core responsibility #1 was to provide Tier 1 & Tier 2 support to customers (both on-site and remote). I was capable of making efficient, responsible, and fast decisions.
Core responsibility #2 involved performing IT equipment maintenance, checking its status, and updating as needed.
Core responsibility #3 beside dealing with IT equipment malfunctions, I was involved in ensuring minimal disruption for staff, hence maintaining low downtime.
Языки
Румынский Свободно владею
Русский Свободно владею
Английский Свободно владею
Желаемая отрасль
Образование: Среднее-специальное
Ещё учусь
Colegiul National Ferdinand I
Специальность: Matematica - Informatica
Курсы, тренинги
Год окончания: 2023
A+
Организатор: Comptia
Год окончания: 2022
Security+
Организатор: Comptia
Год окончания: 2024
CCNA
Организатор: Cisco
Пожелания к работе
Место работы
În locația angajatorului
Hibrid (Oficiu/Acasă)
Remote
График работы
Full-time
Водительское удостоверение
Категория: B
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